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Chain of Command - How to Effectively Communicate with your School
Sometimes it’s not clear who best to speak with about resolving a problem or answering a question regarding our schools. By following this chain of command, parents, students, and residents can get their questions and concerns addressed quickly and efficiently. The main district telephone number is (518) 753-4458.
Please contact the staff member most directly involved first. If the question remains unresolved, you should proceed to the next level. When someone contacts a Board of Education member or a district administrator before working through the process, they will be referred to the staff member most immediately involved with that particular issue. The Board of Education is always the final part of the process. It is the primary responsibility of the Board of Education to set policies for the school district. While individual Board members listen to concerns, they can only act as an entire body when conducting official Board of Education meetings.
DIRECTORY
To reach teachers, counselors, nurses, coaches, advisors, and principals, please call the school’s main office:
| Topic/Area | 1st Contact | 2nd Contact | 3rd Contact | 4th Contact | 5th Contact |
| Academics & Scheduling | Teacher | School Counselor | Building Principal | Superintendent | Board of Education |
| Athletics | Coach | Athletics Director | Building Principal | Superintendent | Board of Education |
| Behavior | Teacher | Building Principal | Superintendent | Board of Education | — |
| Board Policies | District Clerk | Superintendent | Board of Education | — | — |
| Budget | School Business Administrator | Superintendent | Board of Education | — | — |
| Buildings & Grounds Use | Director of Buildings and Grounds | District Clerk | School Business Administrator | Superintendent | Board of Education |
| Classroom Procedures | Teacher | Building Principal | Superintendent | Board of Education | — |
| Curriculum | Teacher | Building Principal | Director of Instructional Services | Superintendent | Board of Education |
| Extracurricular Activities | Advisor | Building Principal | Superintendent | Board of Education | — |
| Facilities Maintenance | School Business Administrator | Superintendent | Board of Education | — | — |
| Food Services | Food Services Director | School Business Administrator | Superintendent | Board of Education | — |
| Health Services | School Nurse | Building Principal | Superintendent | Board of Education | — |
| Special Education | Teacher | Building Principal | Director of Special Education | Superintendent | Board of Education |
| Transportation (Student Behavior) | Director of Transportation | Building Principal | Superintendent | Board of Education | — |
| Transportation (Stops, Runs, etc.) | Director of Transportation | School Business Administrator | Superintendent | Board of Education | — |
| Information Technology | Hoosic Valley IT Helpdesk | Director of Instructional Services | School Business Administrator | Superintendent | Board of Education |
To contact your child’s teacher we recommend using ParentSquare. The following links might be helpful when navigating ParentSquare:
- ParentSquare Sign-in
- ParentSquare overview for Parents and Guardians
- To contact a teacher through ParentSquare you can use the messaging function and search for a contact with the recipient box.
To contact the Board of Education, call the District Clerk, use the BOE Contact Form, or attend a Board of Education meeting. To contact individual Board Members, please follow this link.